Question 1

What makes STR Technologies special vs other IT companies?

Accepted Answer

We are a Boutique IT Service Provider with deep relationships with our clients. We don't serve everyone uniformly — we maintain proven processes and continuously improve our approach to deliver the best results for each client.

Question 2

How long are your contracts?

Accepted Answer

We don't have contracts. We believe it's our job to prove our worth to you each month. You can terminate anytime without penalties.

Question 3

What's your pricing model?

Accepted Answer

It's a short, simple process that usually takes 5-10 minutes on the phone or in person to get a price. All services are included in one flat monthly fee.

Question 4

Do you handle cybersecurity threats?

Accepted Answer

Yes, we address cybersecurity with a proven framework and continually evaluate how to best protect our clients. We collaborate with other firms on best practices to ensure comprehensive protection.

Question 5

Are your rates expensive?

Accepted Answer

Most prospective clients are surprised at how much value they get for what they pay us. We emphasize delivering maximum value, not being the cheapest option.

Question 6

Does your team receive training?

Accepted Answer

Our team is continually working to better themselves both professionally and personally. We view learning as an ongoing journey, not a destination.

Question 7

Can you supplement our internal IT staff?

Accepted Answer

Sure! Give us a call and we will talk about what your staff is good at and how we can help fill in the gaps. We work alongside internal IT teams frequently.

Question 8

What is the minimum company size for your services?

Accepted Answer

Most of our clients have 20 computer users and up, but in some special cases we can help smaller organizations.

Question 9

Can you handle large organizations?

Accepted Answer

Absolutely. We service large companies and collaborate with internal IT departments. We scale our services to match your needs.

Question 10

What companies aren't a good fit?

Accepted Answer

Organizations that aren't willing to invest appropriately in their technology. Professional IT services require proper investment for proper results.

Question 11

Why should I switch from my current IT person?

Accepted Answer

If your current provider is meeting your needs, you should stay with them. But when you're ready for a proven framework, proactive management, and a full team behind you, we're here.

Question 12

How do we get started?

Accepted Answer

Simply fill out our contact form or give us a call at 844-787-3278. We'll schedule a brief conversation to understand your needs and provide a quote.

Frequently Asked Questions