Improving Your Company’s Mobile Device Security in 5 Easy Steps

The holidays are here. And while Santa’s elves are busy making toys, our favorite tech manufacturers are rolling out the latest, sparkly, new gadgets. We’ve all watched this scene unfold… Someone reaches in their back pocket and whips out a phone, proudly announcing: “Hey, I just picked up the newest – insert your favorite phone…

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How a Support Playbook Keeps Customers Happy

A friend told me the other day about a customer service nightmare. He emailed the company that provides his sales management software because the system was throwing errors. Here’s what happened… No reply after 48 hours. On hold for 15+ minutes with the telephone support. A “support” rep who 1) didn’t have a clue and…

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Should I Put My Critical Data In The Cloud?

I know a business owner who refused to store critical data in the cloud — until he discovered the advantages He wanted the data in his building, on physical machines that his employees and contractors can touch. He thinks his data is more secure that way.  We understood his concern, but we helped him understand:…

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