A friend told me the other day about a customer service nightmare. He emailed the company that provides his sales management software because the system was throwing errors. Here’s what happened… No reply after 48 hours. On hold for 15+ minutes with the telephone support. A “support” rep who 1) didn’t have a clue and…

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I know a business owner who refused to store critical data in the cloud — until he discovered the advantages He wanted the data in his building, on physical machines that his employees and contractors can touch. He thinks his data is more secure that way.  We understood his concern, but we helped him understand:…

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