What to Look For in an IT Company

A friend of mine told me a sad story I’ve heard many times before. Their last employer kept using an IT company to fix their problems, even though nothing stayed fixed for very long. Something would break. This company would fix it. And after a while, something would break again. Sometimes it was the thing…

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Critical Questions to Ask When Hiring an IT Firm

A Checklist to Help You Choose the Right IT Firm

All tech firms are NOT created equal.  So when you’re shopping for a firm to manage desktop support, keep your network running 24/7, protect your data from hackers and thieves, and help you plan and budget for technology upgrades… …you have to be prepared.  Here are a few questions to ask when vetting prospective Managed…

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The True Cost of a Break-Fix Agreement

I know a business owner whose email server broke down and ground operations to a halt. His IT vendor sent a young associate to fix the server, and the kid didn’t have a clue. The so-called technician was on the phone half the day, speaking to some other expert who directed the process. The “fix”…

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How to Keep Your Network Secure When Employees Work from Home

When the pandemic hit, a business owner I know scrambled to get his employees up and running at home as quickly as possible.  Fire up those computers. Connect to the business-critical software. Get to work. Keep the business running.  We all have to keep our businesses running… …but working from home creates unique security challenges…

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My Computer is Slow as Sloth. What Can I Do About It?

I have a friend who has a lot of aches, pains, and medical fears. Every time anything is wrong, he goes to the internet, enters his symptoms in the search engine, and then goes down the rabbit holes. He gets 15 different explanations about what might be wrong — each one more dire than the…

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Optimize Your Wi-Fi at Home

How to Fix Wi-Fi Problems While Working from Home

I was talking to a client the other day who complained that his home internet used to work well — until he began to work from home. Sound familiar? It’s no surprise. You’re putting your network through its paces. The whole family is working, schooling, procrastinating on social media, streaming movies, and so forth —…

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