What to Look For in an IT Company

A friend of mine told me a sad story I’ve heard many times before. Their last employer kept using an IT company to fix their problems, even though nothing stayed fixed for very long. Something would break. This company would fix it. And after a while, something would break again. Sometimes it was the thing…

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How to Implement a Successful Security Awareness Program

Security Awareness Training Photo

It’s only been six months since a group of hackers breached Colonial Pipeline’s network and held it hostage. This crippled the energy supply for most of the East Coast until Colonial paid millions of dollars. Hackers also have breached LinkedIn and T-Mobile’s networks. Many other massive companies have been burned. But the attacks aren’t limited…

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How to Recover from a Ransomware Attack

How to Recover From a Ransomware Attack

I have a friend whose business suffered a ransomware attack.  Instead of rewarding the crooks with a big pay day, he told them to shove it.  No ransom paid. No long-term damage done.  How did he recover from a ransomware attack, bruised but not bloodied?  I’ll tell you how.  (Pay attention if you prefer not…

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Technology Options for the Post-Pandemic Workforce

One of our clients recently decided not to reopen its office which has been closed since the pandemic began.    Instead, the company will allow employees to work from home.    They’re not alone. Many businesses are radically changing how and where employees work.   With those changes, businesses face new questions and challenges regarding…

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Why We’ll Never Ask You to Sign a 23-Page Contract

A friend forwarded to me a one-year, binding contract that another technology company wanted him to sign.    The agreement was 23 pages.    23 pages!    Full of legalese, fine print, and a bunch of sales propaganda.    My friend didn’t sign it. He took his business elsewhere.    The idea of writing a…

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Why We Keep Our Pricing Model Simple

I went shopping for light bulbs recently, and it made my head spin. I went to one of those big box stores where the bulbs are stacked on shelves that stretch from one end of the warehouse to another. They had had LED bulbs, tube bulbs, incandescent bulbs, halogen bulbs, smart bulbs, and dumb bulbs.…

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Why Technical Documentation is Critical for Your Business

A business owner came to me recently in a panic.  Her top tech guy quit on short notice, and her network was down.  She needed help, and she needed it fast.   When we stepped in to help, we discovered: None of the networks were mapped.  None of the processes were documented.  ALL of the knowledge…

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