Posts by Todd Rochleau
Why We’ll Never Ask You to Sign a 23-Page Contract
A friend forwarded to me a one-year, binding contract that another technology company wanted him to sign. The agreement was 23 pages. 23 pages! Full of legalese, fine print, and a bunch of sales propaganda. My friend didn’t sign it. He took his business elsewhere. The idea of writing a…
Read MoreKeeping Your IT Staff Trained Will Keep Cracks Out of Your System — And Possibly Your Walls
A friend was telling me a story recently, about a business owner he knew… She was at her wits end after her one-and-only network administrator hit a wall… …literally. The guy was frustrated because he couldn’t fix a problem that had slowed the network to a crawl. After failing to get anywhere for hours, he…
Read MoreWhy We Keep Our Pricing Model Simple
I went shopping for light bulbs recently, and it made my head spin. I went to one of those big box stores where the bulbs are stacked on shelves that stretch from one end of the warehouse to another. They had had LED bulbs, tube bulbs, incandescent bulbs, halogen bulbs, smart bulbs, and dumb bulbs.…
Read MoreWhy Technical Documentation is Critical for Your Business
A business owner came to me recently in a panic. Her top tech guy quit on short notice, and her network was down. She needed help, and she needed it fast. When we stepped in to help, we discovered: None of the networks were mapped. None of the processes were documented. ALL of the knowledge…
Read MoreHow to Prevent Costly Tech Disasters So You Can Sleep Soundly at Night
We recently started with a new client who breathed a big sigh of relief when we successfully backed up his systems. “Thank, God,” he said. “If our system servers went down we would be screwed.” He got that right… …except for the big sigh of relief. I explained: Backups are critical, but they’re just the…
Read MoreThe Importance of Security Awareness Training
A few years ago, a computer virus crippled the Newark Police Department. It crashed their network, and they couldn’t use computers to fight crime… …for FOUR Days. Imagine if that happened to your business. How much downtime could you survive? Could you survive the outage? How much critical work would stall? How long until customer…
Read MoreDon’t Lose Control of Your Domain — It Could Cost You Time and Money
I know a business owner who had to change his website address because the jerk who built and hosted his website disappeared. The site went down, and when the owner tried to move it to a new server, he couldn’t do it… …Because the web developer registered the domain, controlled where it pointed, and never…
Read MoreImproving Your Company’s Mobile Device Security in 5 Easy Steps
The holidays are here. And while Santa’s elves are busy making toys, our favorite tech manufacturers are rolling out the latest, sparkly, new gadgets. We’ve all watched this scene unfold… Someone reaches in their back pocket and whips out a phone, proudly announcing: “Hey, I just picked up the newest – insert your favorite phone…
Read MoreAll Aboard! How to Get a New Employee Started without Hiccups and Headaches
Every time his firm hired a new employee, the CEO took off his senior management hat and put on his tech-support hat. He ordered a new computer. He installed the software. He established the new employee’s email address. He set up network access permissions and file shares. And on and on and on it went. …
Read MoreHow a Support Playbook Keeps Customers Happy
A friend told me the other day about a customer service nightmare. He emailed the company that provides his sales management software because the system was throwing errors. Here’s what happened… No reply after 48 hours. On hold for 15+ minutes with the telephone support. A “support” rep who 1) didn’t have a clue and…
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